Refund and Returns Policy

At Earthy East Organics, every product is made with intention, care and time — in small batches, often by hand. Because of the nature of what we create, we want to be clear and fair about what to expect when it comes to returns and refunds.

Please read the following policy carefully before making a purchase.

Returns

We currently do not accept returns on any of our products unless:

• You have received a damaged product.

• You received an incorrect product.

• Return the product within 5 days. We will deliver the replacement within 8-10 days/time.

For hygiene and quality reasons implying to the nature of our offerings — including food items, wellness products and handmade goods — we cannot accept returns based on change of mind, preferences or personal taste.

Damaged or Wrong Product Received

If your order arrives damaged, or you receive the wrong item, we’re truly sorry. Please follow these steps:

1. Contact us within 24 hours of receiving the package.

2. Share clear photos of:

                        • The damaged product

                        • The shipping label

                        • The outer packaging

3. Email your concern to contact@earthyeastorganics.com with your order number.

Once we verify the issue, we’ll be happy to send a replacement or issue a refund, depending on the situation and product availability.

Refunds

If a refund is approved:

•    It will be processed to your original payment method.

•   Once the refund is approved, the amount will be credited to the original payment method within 7-10 business days

•    It may take 2–5 business days to reflect, depending on your bank or payment provider.

We will notify you once the refund has been initiated.

Cancellations

We do not accept cancellations once the order has been placed. However, if you made a mistake and need to update your order, please reach out to us at contact@earthyeastorganics.com within 2 hours of placing it, and we’ll do our best to help if it hasn’t already been processed.

Contact 

For any questions, issues, or requests related to your order, please Contact Us .